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Telephone Orders

We are delighted to assist you with your order or to answer any questions.
Please call during regular business hours 10am to 6pm Pacific Standard Time, 7 days a week. We are closed on Thanksgiving and Christmas.

949 494 9954
800 373 9853 Toll Free

Email Orders

Please send your request to info@italianceramics.com. We will respond within 24 hours.
Include your name, shipping address, and item(s) from our online catalogue you would like to order. Please make note of the item(s) description, product code, and price.
If using a credit card, please include your name, shipping address, credit card number, expiration date, security code, billing address; or if you prefer, a daytime phone number where we can call you for the above information. Shipping charges will be added at that time.


Fax Orders

Please send your requests to:

949 494 2553
Please include the information requested for an email (see above).
We will answer all inquiries within 24 hours. Our Fax is in a secure private office.


Gift Wrap

Fiori’s signature Old World design gift wrap is complimentary upon request. Your gift is accompanied by a hand written note with your personal message. We are famous for our beautiful gift wrap!


Gift Certificates

Fiori gift certificates are available in any denomination and are sent beautifully gift wrapped in our complimentary signature gift wrap.


Payments

All orders must be prepaid before shipping.

We accept Visa, Mastercard, American Express, Checks, and Money orders.
Please do not send cash. You can provide your credit card number, expiration date and security code by calling our Laguna Beach store during business hours, sending an email to info@italianceramics.com or sending a fax to 949 494 2553. Checks and Money orders should be sent to Fiori 214 South Coast Highway, Laguna Beach, CA 92651.


Shipping

Orders are normally shipped within 48 hours from our Aliso Viejo warehouse. Shipments leave our warehouse on weekdays.
Shipping is by UPS ground unless otherwise specified by the customer. Standard ground shipments within the continental US normally take 5 to 10 business days.

Shipping charges will be calculated at the time of the order and approved by the customer. Additional charges will apply outside the continental US or for expedited shipments, crates and foreign shipments.

We provide a door to door white glove service for large orders and or large pieces within California, Nevada, & Arizona. This can be a safe and cost effective alternative, particularly with fragile items or large items which require crating by normal carriers.

We take great pride in packing your order so that it arrives intact. Each order is accompanied by an instruction sheet should your order arrived damaged. Please follow the instructions on the sheet in order to have your item replaced or to receive a refund if we cannot replace the damaged item.


Pricing & Availability

All prices are subject to change. You will immediately be apprised of the availability of the item(s) you have ordered.


Returns

If you wish to return an item(s) it must be returned within 30 days of the Date of Purchase for Store Credit or Exchange Only, and must be received in new condition. We do not give refunds for returned merchandise. Please notify us you are returning an item(s) at 949 494 9954 between the hours of 10am to 6pm Pacific Standard Time or by sending an email to info@italianceramics.com. You will receive a RETURN AUTHORIZATION Number and the correct shipping address for the return at that time. Please return all materials in original packing, fully insured. No returns will be authorized beyond thirty (30) days after the date of purchase.